Recent Why SERVPRO Posts

Earth Day 2021

4/29/2021 (Permalink)

Photo of the attendees of the Earth Day cleanup. Earth Day 2021 Clean-up Crew!

Only in New England could Earth Day events be conducted in winter coats, hats & mittens! But even the cold temps and wind couldn’t keep us away from helping to clean a small corner of our planet. This year, we had the opportunity to work with Bill Connelly from Friends of Lake Quannapowitt, to clean Lake Quannapowitt in Wakefield MA. The marketing department crew, Lorne Keplar, Nury Cardoza, Stephanie Maglio, and Jodi Feil, donned winter gear and headed out to collect trash along the banks of the lake and grounds of the adjoining parks and playgrounds.  

SERVPRO is a cleaning company at its core, so getting involved in Earth Day only makes sense to us. In years past we’ve cleaned parks, refurbed homes while working with Rebuilding Together, and handed out trees and flowers to help rebuild our ecosystems. It may not be a basement water damage, or soot damage after a fire, but it’s still at the heart of what we do. And don’t we all want to make the ravages to our environment “Like it never even happened.” 

Employee Spotlight - Patrick Lavigne

3/29/2021 (Permalink)

Photo of male owner and general manager Patrick Lavigne Patrick Lavigne Owner and General Manager

As owner, Pat has held almost every position within the company since coming on board in 2010. As a son-in-law to the Harts, Pat joined the family-run business as a trial and has never looked back. Starting on the trucks, Pat learned the nuances and inherent challenges of almost all production positions before settling into his current role as General Manager.

His daily focus of keeping the train on the tracks still allow him to do what he loves most—guiding the growth of his team, both personally and professionally, and helping customers during stressful moments in their lives. “It’s very rewarding when you run into customers years later who still remember the team members that worked in their home or business and want to know how they’re doing. They become like family to each other and it’s incredibly satisfying to be a part of that.”

Pat takes great pride in the franchises’ work ethic and standard of excellence – from customer service to production. He ensures all staff are highly trained and certified for all services provided. “We are a dedicated team that strive for excellence and to show compassion daily. We often meet people after a horrible thing happens in their life or business and hopefully, we are able to put them at ease.”

When Pat isn’t on the job, you can find him spending time with family and friends where he resides in Haverhill with his wife and 2 children. Unless it’s golf season…then you’ll find him on a course anywhere he can play 18!


  • IICRC Certified –
    • Water Damage Restoration
    • Applied Microbial Remediation
    • Fire & Smoke Restoration
    • Applied Structural Drying
    • Commercial Drying
    • Odor Control
  • Lead Safe Certification
  • Unrestricted Construction Supervisors License

Employee Spotlight - Lorne Keplar

3/19/2021 (Permalink)

Photo of male key account manager Lorne Keplar Lorne Keplar Key Accounts Manager for Danvers/Ipswich and Stoneham/Wakefield territories.

Meet the newest member of our marketing team, Lorne Keplar! Lorne is the Key Accounts Manager for both the Danvers / Ipswich and Stoneham / Wakefield territories. We asked Lorne to answer a series of questions about himself, and here a few highlights:

Before working at SERVPRO, what was the most unusual or interesting job you’ve ever had?

“I sold high-end river and ocean cruises all over the world. It was fun & interesting!”

Three words to best describe you:

“Kind, inquisitive, productive”

What do you like to do in your spare time/on days off?

“I like to watch programming on PBS Masterpiece, read about world news from the BBC, take walks in the neighborhood and local nature areas with my wife, cook good and (mostly) healthy meals from scratch, and talk to my family and nieces and nephews.”

What is the most important thing you have learned in the last five years?

“That hard work and dedication really do pay off, and that life can get better and better if you love and care for yourself and those around you.”

What is the one thing you can’t live without?

“Bacon. I absolutely love bacon, and even put it on my salads!”

You’re happiest when?

“I am happiest when I have completed my work in a professional and competent manner and received the results and the rewards that come with that. That is when I can relax and engage in recreation, with the knowledge of a job well done.”

Welcome to the team Lorne! We’re happy to have you as part of our SERVPRO family.

Spring Cleaning Tips

3/8/2021 (Permalink)

Photo of green street sign reading "Spring cleaning just ahead" National Cleaning Week is March 28th - April 3rd, 2021. Are you up to the challenge?

Do you know that there is a NATIONAL CLEANING WEEK??? According to Wikipedia, it starts on the fourth week of March, at the beginning of the Spring Season. It is a tradition to clean the house thoroughly before or during the Great Lent. 

Here are some tips to make it easier and less stressful: 

  1. Remember it is a week of cleaning, so start with dividing the work by day.  
  1. Tackle the seasonal chores first, like putting away all the Christmas and Valentines’ decorations. Decluttering is the first step. 

In each room, start cleaning from top to bottom, including light fixtures, fans, pics on the walls, and those annoying cobwebs that collect in the corners. Move down the walls by cleaning the windowsills and wiping down baseboards. Vacuum the carpets and clean the floors. 


Additional areas to focus on: 

  • The Kitchen - clean in and out of the cabinets, fridge, stove, oven, dishwasher, and leave as little item as possible on your countertop. 
  • Bathroom - scrub the toilet, the tub, and the sink. 
  • Bedrooms - clean the closet (consider donating some items), clean under the bed, polish the furniture. 
  • Living Room - vacuum and polish the furniture and decorate for the season. 

Remember, if all these tasks become challenging and overwhelming, you can always consider hiring a professional crew. Here at SERVPRO, with more than 30 yrs in business and experienced technicians, we can provide the best Spring-cleaning service experience.  


Written by Nury Cardoza

A Day at Sweet Paws Rescue | Certified: SERVPRO Cleaned

3/3/2021 (Permalink)

Photo of our crew with the team from Sweet Paws Rescue Thank you again to the team over at Sweet Paws Rescue for letting us come in and film!

Way back in July of 2020, SERVPRO had the pleasure of working with Sweet Paws Rescue to clean their facilities. Our crew spent the day completing our Certified: SERVPRO Cleaned program, which was launched just prior to our visit. The incredible people over at Sweet Paws were kind enough to let our marketing team in to photograph and film the process, and we even got to meet and play with a few of the dogs they had rescued. At the time of our visit, one of the dogs, Molly, had recently had a litter of ten puppies, all of whom already had forever homes lined up and waiting for them when the time came that they could safely leave mom. If you would like to hear more about our day at Sweet Paws Rescue (or just want to see cute clips of puppies), you can click here to watch the video we put together documenting the day. If you are interested in learning more about our Certified: SERVPRO Cleaned program, give us a call anytime at 781-245-0011!

Employee Spotlight - Stephanie Maglio

2/5/2021 (Permalink)

Meet Stephanie Maglio, our Marketing Support Coordinator. While she didn’t officially join the team until the end of April last year, she has been with us since January, starting as our intern. Prior to working at SERVPRO, she attended North Shore Community College, graduating in June with a degree in Graphic Design. Her daily responsibilities include overseeing our social media accounts, moderating the blog, working on any design projects that may arise, and supporting the marketing department in any way she can.

When she’s not at work, she likes to spend time with her friends and family (as much as she can while staying safe during this pandemic), watch shows and videos on Netflix and YouTube, sing, do art and design projects, and play with animals whenever she has the chance.

Employee Spotlight - Jodi Feil

1/22/2021 (Permalink)

Photo of female Marketing Manager Jodi Feil Jodi Feil Marketing Manager

Meet Jodi Feil, Marketing Manager extraordinaire.

If you have worked with us before, there is a high chance you have heard from our incredible Marketing Manager, Jodi Feil. Jodi has been with SERVPRO for 3 years, starting as the Marketing Support Coordinator where she helped build the marketing department from the ground up, and has continued to do so to this day in her current role. As a formally trained graphic designer and photographer, she has been involved in all aspects of the marketing world throughout her professional career. Prior to working with us, she co-owned a photography school, where she developed all the curriculum and taught classes, sharing her wealth of knowledge with her students.

Outside of work, she is constantly busy. In what limited free time she has, you can find her spending time with her family and pets, out in nature, watching Marvel movies, or taking on a new DIY project around her home. Whatever it is she is doing; odds are she has a smile on her face. Her favorite quote is, “What you focus on becomes your reality” and we think she is living proof of that. We’re glad to have her on our team!

Help with Hoarding

9/11/2020 (Permalink)

In his first blog post, our resident hoarding expert, Rich Ciarletta, talks about the beginnings of a disorder that grips many of our elderly population.


I have been to many losses caused by water, fire and natural occurrences. Most of the time the loss occurred due to external circumstances beyond the clients’ control. Hoarding Disorder, on the other hand, is a mental health diagnosis that happens slowly over time and prevents the disposal of items. The severity can be mild or extreme. The client may be somewhat aware that there is a problem according to their definition of what a hoarder is, or in complete denial that a problem exists. My interaction with hoarding clients occurs after an event has uncovered the hoarding.  Their home is now either unsafe or unsanitary and some action is needed.  Each case is different and each has its own unique beginning.

The journey to untangle the causes and aftermath of this disorder, however, is just beginning.  A great resource has been written by Eileen Dacey LCSW, who has vast knowledge on this subject, and works at the North Shore Elder Services in Danvers, Mass.  Her book, Reclaim Your Life from Hoarding, is available on

We work closely with organizations such North Shore Elder Services, providing the packing and cleaning necessary to make their homes livable, while trained health professionals provide the emotional guidance.  Understanding the emotions behind the disorder can help pave a smoother path to resolution. If you know someone that struggles in this area, getting support is key to a successful transition.

Meet Sue Hamel

4/6/2020 (Permalink)

More than forty years ago, Sue and her husband opened SERVPRO of Haverhill/Newburyport and SERVPRO of Danvers/Ipswich. As the original owners, they began a journey that Sue remains a part of to this day. “It was important to build a reputable company and employ responsible people who do quality work, says Sue, who feels integrity is a key part of the continued success of the franchise.

After many successful years in business, Sue and her husband sold the company to current co-owners, Dave & Maureen Hart to pursue other ventures. A few businesses and several years later, Sue returned to help out and hasn’t looked back. Her current position as Administrative Assistant keeps her busy with scheduling, billing & collections, and inventory. The deep industry knowledge she brings and the ability to wear many hats makes her an invaluable part of the team.   

“The company has changed quite a bit through the years but the core values have not. We still care about the people who live in the towns we service and do everything we can to help them through a difficult time. That’s what I enjoy most about my job.”

When Sue isn’t in the office, you’ll find her traveling, enjoying time with family & friends and taking long walks with her husband and two dogs.

Meet Donna Sutherby

4/2/2020 (Permalink)

#wonderwoman #SERVPROguru

Donna Sutherby, a veteran of the US Army, has been with SERVPRO for 22 years and counting. As the Office Administrator, she will often be the person who answers your questions when you call. During her tenure, she has juggled most front office functions while fielding calls and handling billings. She is certified through the IICRC in Water Damage Restoration which means she can provide knowledgeable answers, valuable insight and guidance through what can sometimes be a confusing and stressful process for homeowners and business owners after suffering a damage loss. Her depth of knowledge, caring personality and willingness to help make her a vital member of our SERVPRO family.

When asked what inspires her to come to work every day, Donna replied that the office atmosphere, comradery of her co-workers, and family values of the business are at the heart of it. “We are a caring group of people and want to help. That makes me feel good at the end of the day!”

When Donna isn’t working, you will often find her with her family of 4 children & 6 grandchildren.

Meet Linda Rousseau

4/2/2020 (Permalink)

Let’s welcome our newest SERVPRO employee, Linda Rousseau! Before Linda joined SERVPRO, she was an office manager at GLX constriction in Somerville Mass. She is continuing her office manager role here at SERVPRO. Her daily duties are to monitor ongoing projects to ensure timeline accuracy relative to execution, follow-up, and billing, work closely with the office team to better understand processes, policies, and procedures, and to educate herself on franchise operating systems and applications.

Her proudest accomplishments in life are a tie between successfully completing 6 years in the USN with an honorable discharge and raising her son Joseph. In her free time, you can find her kayaking, being on or near water or walking her dog Domino. She also loves completing projects around her home and she especially loves gardening.

Noel Employee Spotlight

4/1/2020 (Permalink)

Let's welcome our newest SERVPRO employee spotlight, Noel Torrissi! Before joining SERVPRO, he was self-employed for 30 years. His title now at SERVPRO is the construction manager and estimating and running the rebuild jobs. His nickname is Roman because he used to own a silver Mercedes like the guy in National Lampoon's Vacation. His proudest accomplishment is raising his two daughters Bailey and Alani. In his free time, you can find him tearing it up on the ice rink playing hockey or on the golf course working on his swing. When he enters the office in the morning he always has a smile on his face and is ready to take on the day. 

We're happy to have Noel join our team! 

We are Cleaning Experts

3/30/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Stoneham/Wakefield, (781) 245-0011

How to Prevent Attic Fires

9/15/2019 (Permalink)

Attic Fire

Did you know that more than 40% of attic fires are the result of electrical malfunctions?

So how do we help prevent an attic fire? Here are three things firefighters suggest you hire a professional to do:

  1. Have your chimney inspected by a professional who will check the interior and exterior of the chimney, including the part running through the attic
  2. Check the wiring in your attic, preferably by an electrician, looking for signs of damage, cracked insulation (wire sheathing), and exposed or disconnected wires
  3. Look for signs of burning and charring in the insulation and wood

A common mistake is that everybody typically plugs in their space heaters to help supplement their heat. And then, they'll put them on a long extension cord so that they are able to reach areas with less heat. So, the longer the extension cord is, the more amperage it will draw on the circuit.

Another common fire hazard is when homeowners choose incandescent light bulbs in ceiling fixtures that is a higher voltage than required is also a fire hazard. That heat that is trapped within the light fixture goes straight up into the attic and in the wires and essentially cook the wires, starting a fire.

Fed Up With Foul Smelling Clothes?

9/13/2019 (Permalink)

Fed up with foul smelling clothes?

Do you store your warm weather clothes away during Autumn?  If so, this can help!

Clothes with a musty smell can usually be taken care of by using one of these common household products.

  • Baking soda
  • White vinegar
  • Borax

Just fill your washing machine with clothes, hot water and your normal detergent. Once full, pour a cup of your selected product in and agitate to ensure it’s mixed properly. You can use a mixture of vinegar and baking soda, a half cup each.

For best results dry the clothes outside. A sunny breezy day is best. A place that gets both wind and sun is ideal.

Keep in mind, if your clothes smell musty, it’s because of mold. Our team at SERVPRO of Stoneham/Wakefield is here to help!

Here to Help

4/1/2019 (Permalink)

Flooding and water damage events at Stoneham, Wakefield, Reading and North Reading commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of commercial and residential property after a damaging event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are HERE to Help, Call Us Today – 781-245-0011.

If you see mold, Contact us Today

3/30/2019 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Stoneham/ Wakefield for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Stoneham/ Wakefield specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 781-245-0011

24 Hour Emergency Service

3/20/2019 (Permalink)

SERVPRO of Stoneham/ Wakefield is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 781-245-0011

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stoneham/ Wakefield has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stoneham/ Wakefield

SERVPRO of Stoneham/ Wakefield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

When Mold Invades Your Home or Business

3/19/2019 (Permalink)


Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See or Smell Signs of Mold, Call Us Today – (781) 245-0011.