Recent Posts

Are Your Carpets Really Clean Enough for Customers?

9/22/2021 (Permalink)

Photo of SERVPRO employee cleaning a carpet. From wall-to-wall carpeting to area rugs, our team can help get your carpets clean and ready for your staff and customers.

We’re not judging but the answer is probably “no,” and for no other reason than the nature of carpets and what they can… contain. Let’s take a look at some of the more insidious villains likely lurking in your carpet. Each one is reason alone to connect with your SERVPRO Wakefield team for commercial cleaning you -- and your customers -- can count on. 

What’s Concealed in Your Carpet?

For starters, there’s the usual grit and grime that results from people coming and going, especially in high traffic areas like hallways. However, your carpet can also contain, well, creatures. 

Consider this fun (and freaky!) fact from Scientific Reports: “We found that indoor arthropod diversity is strongly influenced by access to the outdoors and carpeted rooms hosted more types of arthropods than non-carpeted rooms.”   

Translation: carpeted homes are home to a greater variety of insects, compared to homes without carpets. To really up the ick factor, these are dead bugs we’re talking about, having gotten caught in the fibers of the carpet.  

Plenty of Pathogens

And allergens! In addition to pollen and mold, which can aggravate allergy-sufferers and those with respiratory conditions, your carpet might also contain as many as 200,000 bacteria per square inch, which puts your toilet seat to shame. These can include illness-causing germs like E. coli, salmonella, and staphylococcus. 

Now that we’ve sufficiently grossed you out, consider contacting your local SERVPRO of Stoneham / Wakefield team for commercial carpet cleaning worthy of your clientele.

5 Fascinating Facts About Thunderstorms

9/10/2021 (Permalink)

Love them or hate them, the fact is thunderstorms are fascinating. That’s why our SERVPRO Wakefield team thought it would be fun to highlight some facts about thunderstorms in this week’s storm-themed blog post. 

Our friends over at The Weather Channel have published 13 Things You Might Not Know About Thunderstorms and from that list we picked our five favorites to feature here. 

  1. There are an average of 2,000 thunderstorms happening right now all over the globe.
  2. Planet Earth hosts approximately 16 million thunderstorms annually, with about 100,000 occurring in the United States. 
  3. And we’re not alone. Planets like Jupiter also experience lightning and NASA research has shown possible evidence of lighting on the Red Planet, Mars
  4. A typical thunderstorm measures about 15 miles in width and has an average duration of 30 minutes. 
  5. Thunder means it’s time to move inside ASAP, as there is no safe shelter from lightning outdoors. Don’t risk becoming a statistic (about 26 people die due to lightning every year in this country). 

Keep calm during a storm and know that professional Storm Damage Cleanup and Restoration is just a call away. Contact your SERVPRO Wakefield team to take care of any storm damage on your residential or commercial property.

Adding to Insult to Injury: When Fire Follows a Hurricane

9/8/2021 (Permalink)

Illustration of lit candles catching and lighting the curtains above on fire. Candles are a great source of light when the power goes out, just be sure to watch them while they're burning!

As if the damage resulting from the high winds and rain of a hurricane wasn’t devastating enough, there’s also good reason to be concerned about fire while sheltering in place. Right now, more than one million people are still without power in Louisiana, following Hurricane Ida. Many of them are likely turning to flashlights and candles while they wait for the power to come back on. 

And this is where the threat of fire comes in… 

The National Association of State Fire Marshals advises that “As Hurricane Activity Increases, So Does the Importance of Fire Safety,” citing an approximate 26% of fires attributed to candle use result from loss of electrical power during or following severe weather activity. 

That’s why the U.S. Consumer Product Safety Commission urges people to observe these key candle safety rules:

  1. Do not leave a burning candle unattended.
  2. Keep lit candles away from anything that could catch fire.
  3. Make sure pets and children cannot reach candles.

Taking these suggestions seriously could help you avoid becoming one of the estimated 8,200 residential fires resulting from candles each year, according to the National Fire Protection Association

Of course, house fires can also be caused by factors completely out of your control and especially during severe weather events. In fact, according to, “The National Weather Service reports that lightning starts about 4,400 house fires each year, causing around $283 million in damages.” 

Following a fire at your residential or commercial property, contact your SERVPRO Wakefield team for professional fire restoration services.

What NOT to do after a Water Damage

9/3/2021 (Permalink)

If you go through our past blog posts, you will find a myriad of tips and tricks on how to deal with water damages. Today, however, we wanted to change things up a bit. So, without further ado, we present What NOT to do after a Water Damage.

  1. DON’T leave water damage untreated. Water damage, if left untreated, can lead to collapsed ceilings/walls, musty odors, and often times mold. Not a fun time, 0/10 would recommend.
  2. DON’T use an oscillating fan to try and dry the water. A fan can keep the air circulating, but it can also spread any lingering moisture particles in the air onto other surfaces throughout the room. These little bits of moisture may seem harmless at first glance, but they have the opportunity to cause mold to grow. If a fan is oscillating, the particles aren’t just going in one direction, but in several different directions, and thus, more possible surfaces for mold to grow.
  3. DON’T believe everything you see or read online. Everyone loves a good life hack, but some of those life hacks may end up doing you more harm than good when it comes to cleaning up after a water damage. We have a whole team of industry trained professionals who know how to properly remediate water damages. Your home means too much to risk damaging it with unproven life hacks, trust the experts to care for it right.

L’Arche Boston North’s The Longest Table

8/25/2021 (Permalink)

Collage of photos taken at the event. A collection of photos taken before, during, and after the event.

As the official Clean-Up Sponsor of L’Arche Boston North’s The Longest Table, we were lucky enough to be part of this incredible event as it brightened a stormy and steamy August night, delivering everything it promised – good food, a common purpose, and community.

The best efforts of a pandemic unwilling to release its grip and a tropical storm with its sights on New England couldn’t derail the single-minded determination of Jennifer Matthews and the team at L’Arche Boston North. The Longest Table was a huge success with a last-minute location change to Bradford Country Club and the unfailing support of Kristen Murphy.

We were there from beginning to end. Literally. Ensuring safety and confidence was an important part of the event being a success and our Certified: SERVPRO Cleaned program contributed to that by disinfecting all the hard surfaces before guests arrived, and again during the breakdown and clean-up of the event.

Going the extra mile is what we do at SERVPRO and we take pride in doing so. We genuinely care about the communities we service and do everything we can to support the people that live and work in them.


How Insurance Companies Benefit from Disaster Mitigation

8/23/2021 (Permalink)

When you think of disaster recovery and mitigation, you probably think about how expensive it’s going to be covering the insurance claims for your customers. But when you refer your policyholders to the right disaster mitigation company, your insurance company also benefits in the following ways:

  • Save money. The disaster response company you refer to your customer should provide your policyholder with the highest level of care AND work to save you money through timely restoration.
  • Keep claim costs down. The right disaster response company knows that restoring your insurance customer’s property and belongings is less expensive than replacing it. So they should pre-test each surface to assess which of your customer’s belongings can be restored to their preloss condition. 
  • Be available around the clock. Disasters don’t happen on a timeline and neither should the recovery. Choose a disaster response company that offers a 24/7 National Call Center. 
  • Provide an inventory service. The disaster response company should provide an itemized room-by-room loss inventory, which allows your insurance company agents and adjusters to document claim items and capture inventory items immediately in one place. 
  • Offer electronic files at no cost. We live in a paperless society, and file access should be no exception. Choose a disaster response company that offers online access, at no additional cost, to all files, information, and proof of results. 
  • Handle loss of all sizes. Refer your insurance policyholder to a disaster response company that can handle any size loss from the small to the vast in any part of the country within hours. 

What Massachusetts disaster response company can offer all of the above, and more? Trust the recognized national leaders in cleanup and restoration -- SERVPRO of Stoneham / Wakefield. 

Contact us here at SERVPRO of Stoneham / Wakefield for an assessment of your policyholder’s fire, water, storm, or other disaster damage along with a plan for remediation and rebuilding. We are dedicated to making it “Like it never even happened.”

Emergency Fire Damage Restoration: An Overview

8/23/2021 (Permalink)

After a fire occurs, there’s nothing you’d like more than to go back to a time before the fire happened. We can’t go back in time to before you had a fire in your home and prevent it, but we like to say that we do all we can to make your home be “Like it never even happened.”

How? Our trained Massachusetts fire damage restoration experts at SERVPRO of Stoneham / Wakefield have their number one goal as returning your fire damaged areas and items to their preloss condition. 

We have a proven emergency fire damage process that works for us and will help you get your home back to its pre-fire damage state quickly and professionally. Here’s an overview:

  • One hour from notice of loss. One of our trained fire damage restoration professionals will contact you to arrange for service. 
  • Four hours from notice of loss. One of our trained professionals will be on-site at your home to start fire damage mitigation services. 
  • A detailed explanation. You will receive a thorough briefing of the fire damage restoration process, step-by-step, explaining what you can expect and the planned outcome.
  • Pre-testing. We will begin pre-testing your home’s surfaces, furnishings, and contents for restorability, working from the source of the fire damage (for example, the deck if your grill caused a fire) outwards.
  • Eight hours from on-site arrival. You (or your insurance adjuster if you’re working with an insurance company on your fire damage claim) will receive a verbal briefing of the scope of work.
  • Cleaning, restoration, and deodorization. We will work neatly and efficiently with state-of-the-art fire damage restoration techniques and equipment to ensure your home is taken care of correctly the first time.
  • Final walk-through. After the fire damage restoration work has been completed, we will walk you through the work we’ve done to make sure it’s to your approval.

Contact us here at SERVPRO of Stoneham / Wakefield for an assessment of your fire damage in Massachusetts along with a plan for remediation and rebuilding to bring your home back to its pre-fire damage state. We are dedicated to making it “Like it never even happened.”

Storm Damage: Why a Fast Response Matters

8/23/2021 (Permalink)

After a severe thunderstorm, ice storm, or flood has passed and everyone is safe, your next priority is to get your house and life back to normal. You might think that you have time to deal with storm damage, and any resulting water damage, but the quicker you take action, the less money you’ll spend. 

Why? Emergency storm damage restoration services help you minimize your property damage, and can mean the difference between restoring your home furnishings or items to their preloss condition and having to replace your furnishings or even rebuilding your home. 

In fact, the faster that a Massachusetts storm damage restoration expert arrives on-site at your home to perform your storm damage cleanup and restoration, the better the results for you, including lower insurance claim costs. 

At SERVPRO of Stoneham / Wakefield, we pride ourselves in our fast response time. When you reach out to notify us of your storm damage, within just one hour, one of our SERVPRO franchise professionals will contact you to arrange for service. Plus, within four hours of that notification, we will be on-site to start storm damage restoration services, which can include:

  • Structural cleaning
  • Contents cleaning
  • Deodorization

See what our happy customers say about their storm damage mitigation experiences with SERVPRO, including this one from Albert L. in Lynn:

“Due to a storm in the area my basement flooded. The staff at SERVPRO was very polite and professional. I am very impressed with the level of service.”

Here at SERVPRO of Stoneham / Wakefield, we are professionally trained in storm damage restoration and can assess your storm damage both safely and effectively with our over 140,000 pieces of cleaning and restoration equipment.

Prepare for a Flood at Your Restaurant

7/30/2021 (Permalink)

Photo of water damage in commercial kitchen. Our team was able to make the water damage in this kitchen "like it never even happened."

At your restaurant, you’re used to the sound of water coming from the faucets, being poured into glasses, or boiling on the stove. What you’re not used to is the sound of water gushing from a busted pipe, an HVAC system, a busted roof, or a broken dishwasher. 

Unfortunately, floods do happen at food service facilities, like fast food restaurants, fine dining restaurants, senior living facility kitchens, and school cafeterias. So you need to be prepared for what to do if you have a restaurant flood. 

If you’re in the restaurant when the flood occurs, shut off the power and get everyone outside, or at least away from the area of the flood. If you’ve come into the restaurant in the morning to find a flood, shut off the power (or call the electric company to shut it off) before you walk inside to ensure water and electricity won’t be mixing.

What’s next? Contain and then get rid of the water. That could be as simple as putting a tarp over a roof that needs to be repaired, or turning off the water main to stop more water from soaking into your restaurant carpet, causing mildew or mold. 

To get rid of the water, your best bet is a Massachusetts cleanup and restoration company like SERVPRO of Stoneham / Wakefield that is certified and trained in water restoration. Our most effective method of removing moisture and water from any structure, including a restaurant, is extraction. Our extractors are used in cleaning carpets and removing water from floors following water damage. They can be truck-mounted or are portable, allowing for greater access inside your restaurant. 

Along with extractors, we use air movers to reduce drying time, and dehumidifiers to pull in moist, humid air and release dry, warm air, which acts like a sponge to absorb moisture from wet materials. 

Here at SERVPRO of Stoneham / Wakefield, we pride ourselves on our fast response time and our emergency mitigation system that helps lower water damage recovery costs and minimize additional property damages. Reach out to the Massachusetts water damage restoration experts at SERVPRO of Stoneham / Wakefield to get your restaurant back to its preloss condition.

Fire/Smoke/Soot Restoration Process Tips

7/25/2021 (Permalink)

Dealing with smoke or fire damage in your house? If there’s a lingering fire or smoke aroma, spraying an air freshener around is just going to cover the smell momentarily. It won’t take care of the underlying issue. That’s when you need to call in the fire and smoke damage restoration experts.

What are some services offered by a Massachusetts smoke and fire damage restoration company to help with fire, smoke, and soot damage? 

  • Structural cleaning. After your fire damage event, your home may need a thorough cleaning, involving the ceilings, walls, woodwork, carpets, and flooring. An experienced fire damage restoration professional will pre-test your home’s surfaces to determine the extent of the damage and then use the state-of-the-art equipment and cleaning products to clean and protect those surfaces. In some cases -- depending on the amount of soot, a fire damage professional can remove the need for repainting or refinishing your home, or they will clean to deodorize and prepare the surface for painting.
  • Contents cleaning. You may not even think about it, but your curtains, furniture upholstery, furniture, area rugs, and even your kitchen appliances, electronics, and art can also contain soot or smoke residue and need to be cleaned. Fire damage restoration professionals will inspect and test all of the fabrics in your home to determine which need to be cleaned and the most appropriate cleaning methods for each fabric. This can include both wet or dry cleaning services for fabrics, and a cleaning and deodorization for the other restorable contents of your home. 
  • Deodorization. It’s not enough to just cover up lingering fire or smoke odors with an air freshener or candle. Instead, fire damage professionals will look for the sources of the odor and remove them through various deodorization methods.

Here at SERVPRO of Stoneham / Wakefield, we pride ourselves on our fast response time and our emergency mitigation system that helps lower fire damage recovery costs and minimize additional property damages. Reach out to the Massachusetts fire damage restoration experts at SERVPRO of Stoneham / Wakefield to get your home back to its preloss condition.